Here you’ll find answers to the questions we get asked most often. Whether you’re looking for information about our school, policies, or daily routines, this section is here to help you quickly find what you need.
1. School Day & Attendance
What are the school’s opening and closing times?
Our school day starts at 8:30 am and finishes at 3:00 pm (EYFS/Yr 1–3) or 3:10 pm (Yr 4–6). Breakfast Club opens at 8:00 am and After School Club runs until 6:00 pm.
When will my child start in Reception?
This usually depends on age and parental preference. Most children start in the September before their 5th birthday. Contact the school office for details.
What are the expectations for attendance and punctuality?
Children are expected to attend school every day and arrive on time (8:45 am). Late arrivals must report to the main office. Please inform us of absences by phone, in person, or in writing. Attendance below 90% will prompt contact from the school.
Can my child be taken on holiday during term time?
No. Holidays during term time are not authorised. Unauthorised absences may be reported to the local authority and could result in a fine.
2. Admissions
How do I apply for a place at the school?
Information about admissions and the application process is available on our Admissions Page.
3. Learning & Support
What is the best time to talk to my child’s teacher?
We recommend speaking to teachers at the end of the school day. Appointments can also be arranged via the school office or by contacting teachers via their class email address.
How do I contact the Headteacher?
You can make an appointment through the school office, email the office, or write a letter. Our Headteacher, Ms Hasker, is happy to meet with parents; in her absence, Ms Moxom is available.
How can I get involved as a parent or carer?
Parents are encouraged to attend school events, volunteer, join parent evenings, and support learning at home.
Where can I find out about school policies and procedures?
Visit the Policies section on our website. Paper copies are available from the School Office on request.
Where can I find out what my child is learning?
At the start of each academic year, we hold Curriculum Meetings. Slides from these meetings are available online in the “What are we learning?” section. Paper copies can be requested from the class teacher.
4. Health & Safety
What happens if my child is ill or has an accident at school?
Trained first aid staff care for minor accidents and illnesses. If your child bumps their head or needs ongoing care, we will contact you and provide a pink slip (green slip for EYFS) with symptoms to monitor. Hospital treatment will be communicated immediately.
Can an older sibling pick up my child at the end of the day?
Children under 16 cannot collect siblings. Older siblings aged 16–18 may do so if the school is notified in writing. Parents remain responsible for all children involved.
What should I do if someone else is collecting my child?
We will only release your child to a responsible adult approved by you. Please inform the school before the end of the school day of any changes.
Who should I speak to if I am concerned about a child’s welfare?
Speak to any member of the Safeguarding Team. For urgent concerns, contact:
-
ECIRS (Ealing Children’s Integrated Response Service): 020 8825 8000
-
Police (immediate danger): 999
-
NSPCC Helpline: 0808 800 5000
-
Childline: 0800 1111
5. Uniform & Belongings
What is the school uniform policy?
Details, including PE kit requirements, are available on our Uniform Page.
What should I do if my child loses a piece of clothing?
All items should be clearly labelled. Lost property is kept at the School Office and displayed at the end of each term for parents to check. We cannot provide replacements.
Is PE kit compulsory?
Yes. PE kit includes a plain white t-shirt, black shorts or tracksuit bottoms, white socks, and black plimsolls (no logos). Please ensure your child wears their PE kit to school on their PE days.
What is the school policy on jewellery?
Children are generally discouraged from wearing jewellery. Exceptions for cultural or religious reasons can be arranged with the Headteacher in advance. The school is not responsible for any loss, damage, or injury caused by jewellery.
6. Meals & Nutrition
What are the options available for school meals?
School meals are provided by ISS catering, with freshly cooked, healthy food served Halal. Dinner money must be paid in advance via the ISS website. Cash or cheques are not accepted.
What can my child take for packed lunch?
Children may bring a packed lunch. Sweets, chocolate, fizzy drinks, and crisps that are not baked are not allowed. Lunchboxes should be clearly labelled. For a list of what is allowed and not allowed in lunchboxes please see our Guide for parents.
7. Curriculum & Activities
How does the school promote online safety?
Online safety is taught as part of the curriculum. Children learn to use technology safely, responsibly, and respectfully. We teach our children about the 4Cs- Content, Conduct, Contact and Commercialism. For more information, visit out Online Safety page.
Do the children have swimming lessons?
Yes. Swimming is part of the Key Stage 2 PE curriculum, with weekly lessons at Castlebar School Swimming Pool.
What is the school’s approach to behaviour, wellbeing, and rules?
We promote positive behaviour through clear expectations, rewards, and support. All children follow our Behaviour Policy and the GOING FOR GREEN system, which encourages kindness, respect, and a positive learning environment. Staff are always available to support children’s emotional wellbeing.